FICCI Quality Systems Excellence Award 2018

Quality Policy

Quality Management System at IIL, spearheaded by Quality Assurance Function, acknowledge customer's need and expectations related to product, packing, documentation, and timely delivery and aim to fulfil the same through well-defined integrated manufacturing process with firm conviction on: "First-time-right" and "zero tolerance for deviations and defects". Our QMS confirms that all customer and applicable statutory and regulatory requirements are determined, understood and consistently met by using latest technologies, updated facilities, world class equipment and services. We ensures that the risks and opportunities that can affect conformity of products and the ability to enhance customer satisfaction are determined and addressed. We intend to reduce customer complaints by performing systematic root cause analysis and initiate problem solving and corrective action to prevent recurrence.

We focus on enhancing customer satisfaction by adopting process approach, Plan-Do-Check-Act (PDCA) approach, fact-based decision-making process and through the effective continual improvement of system in all business processes by the evaluation of results of analysis and reviewing quality objectives through measurable indicators.